Customer policies

Orders and payment

• All prices are in Singapore dollars. The complete amount payable, including any applicable delivery charge, is shown before payment.
• An order is automatically confirmed when Stripe confirms successful payment. An unpaid or unsuccessful checkout is not an order.
• If an item becomes unavailable, we will contact you. We will not substitute an item without your agreement.
• If we cannot fulfil a paid order, you may choose a suitable replacement or a full refund.

Changes, cancellations and refunds

• You receive a full refund when cancellation is requested before your order status changes to PREPARING.
• Once preparation has started, cancellation and refund requests are considered fairly case by case because ingredients and preparation costs may already have been incurred.
• If Clay & Curry cancels your order, cannot supply it, or provides the wrong order, you may choose an appropriate replacement or a full refund.
• For a missing, damaged or quality-related item, contact us as soon as possible—ideally within two hours—with your order number. A photograph can help us investigate but is not mandatory.
• Approved refunds are returned to the original payment method. Processing time depends on Stripe, PayNow or the card-issuing bank.
• Nothing in this policy limits rights available under Singapore consumer law.

Pickup, delivery and food care

• Please provide an accurate delivery address, unit number and reachable phone number.
• Available fulfilment options and any applicable charge are shown before payment.
• Pickup and delivery slots are reasonable estimates. We will contact you if there is a significant delay.
• If delivery cannot be completed because the address is incorrect or nobody can be reached, we will try to arrange collection or redelivery. Any additional charge will be explained and agreed first.
• Food is freshly prepared. Consume it promptly and follow any supplied storage or consume-by instructions. Unless labelled otherwise, do not leave cooked food between 5°C and 60°C for more than four hours.

Allergies and dietary requirements

Our shared kitchen uses ingredients that may include milk, wheat or gluten, peanuts, tree nuts, soy and eggs. Please contact us about an allergy before paying so we can check the ingredients and preparation process for your chosen dishes.

• We take reasonable care but cannot guarantee that a dish is completely free from unintended allergen cross-contact.
• Ingredient and allergen information is available on request.
• If we cannot safely accommodate a declared allergy, we will not prepare the order and will provide a full refund.
• Vegetarian descriptions refer to ingredients and do not mean allergen-free preparation.

Privacy

We collect only the information reasonably needed to process and support an order: your name, phone number, delivery address when applicable, order details, kitchen note, payment status and booking history.

• We use this information for payment, preparation, pickup or delivery, WhatsApp booking updates, customer support, fraud prevention and legal or accounting obligations.
• Stripe processes card and PayNow details. Clay & Curry does not receive or store complete card details.
• Necessary service providers may process limited information on our behalf: Stripe for payments, Meta/WhatsApp for opted-in messages, AWS for hosting and order storage, and OneMap for postal-code search.
• Only the postal code is sent to OneMap for address lookup. We do not send OneMap your name, phone number, unit number, order or payment information.
• We do not sell customer information. We protect it with reasonable access and security controls.
• We retain records only while needed for fulfilment, support, security and legal or accounting purposes, then delete or anonymise them when no longer required.
• You may contact us to ask about, correct or request deletion of your personal information, subject to records we must retain by law.

Website information and food photographs

• Food photographs show our actual dishes. Some backgrounds and decorative settings may be digitally created. Presentation, garnish and appearance may vary slightly because food is prepared fresh.
• Menu availability and prices may change before payment. The confirmed price of a paid order will not be increased afterwards.
• If an obvious website or pricing error affects an order, we will explain it and let you accept the correction or receive a full refund.

Address information

Address information is obtained from OneMap, Singapore Land Authority, and made available under the Singapore Open Data Licence. Customers must verify their delivery address. OneMap and the Singapore Land Authority do not endorse Clay & Curry.

Questions and complaints

Contact us first and we will try to resolve the matter fairly through a correction, replacement or refund where appropriate.

Clay & Curry Pte Ltd
43 Hougang Ave 7, Singapore
WhatsApp +65 8210 6557